Terms & Conditions

Last updated: November 2026

These terms apply when you use the Star Phones website, buy products from us, or use our repair services. By using our website or placing an order, you agree to these terms. Nothing in these terms limits your rights under the Australian Consumer Law.

1. About us

Star Phones sells phones and accessories online and in store, and repairs devices through our stores across Australia. You can contact us through our Customer Support page.

2. Using our website

Please use our website lawfully and do not interfere with how it works.
If you create an account, give accurate details and keep your password private. You are responsible for activity on your account.
We may update, change or pause the website at any time.
The content on our website, including text, images and logos, belongs to us or the people who license it to us. Please do not copy it for commercial use without our permission.
Our website may link to other websites and services. We are not responsible for their content.

3. Products and prices

Prices are in Australian dollars and include GST.
We try to describe and show products accurately, but colours and images may vary slightly.
Products are subject to availability.
If a price or description is clearly wrong, we may cancel the affected order and give you a full refund.

4. Orders and payment

We accept your order when we send you an order confirmation.
We may cancel an order, for example if a product is unavailable, if there is a pricing error or if we suspect fraud. If we do, we will refund you in full.
You can pay using the methods shown at checkout, such as card, Apple Pay, Google Pay, PayPal and Afterpay. Third-party payment services have their own terms.
Discount codes and promotions have their own conditions and cannot be exchanged for cash.

5. Delivery

We deliver within Australia. Delivery fees, the free-shipping amount and estimated delivery times are on our Shipping Information page.
Delivery times are estimates and may change because of things outside our control.
Please check your delivery details carefully, and contact us quickly if they are wrong.

6. Returns, refunds and warranties

Our Returns Policy explains how to return a product or make a warranty claim.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

7. Repairs

Repair quotes are based on the information you give us. If we find other problems, we will contact you before doing extra work that costs more.
Repairs can sometimes cause data loss, so please back up your device first.
Our Repair Terms & Conditions explain repair warranties and other repair details.

8. Our liability

Nothing in these terms excludes, restricts or changes your rights under the Australian Consumer Law. Subject to those rights, and as far as the law allows, we are not liable for indirect loss that was not reasonably foreseeable.

9. Privacy

Our Privacy Policy explains how we handle your personal information.

10. Changes and governing law

We may update these terms from time to time. The version on this page when you place your order applies to that order. These terms are governed by the laws in force in Australia.