Star Phones Online Returns and Warranty Policy

Manufacturer’s Warranty

• All products come with a 3-month manufacturer’s warranty unless a longer warranty is specified at the time of purchase.
• Warranty claims may require inspection by the supplier or manufacturer, which could take up to 30 days.

Exclusions from Warranty Coverage

The warranty does not cover:

• Normal wear and tear.
• Misuse, abuse, or negligence.
• Accidental or deliberate damage.
• Failure to follow manufacturer instructions.
• Consequential or incidental damages.
• Incorrect product choice.

Exclusions from Warranty Coverage

• Repairs are warranted only for the parts and labour listed on the receipt.
• The warranty is void under the following conditions:
• Physical damage to the item (accidental or otherwise).
• Liquid damage (before or after repair).
• Repairs or attempted repairs by third parties, including the customer.

Electronic Devices (Excluding Mobile Phones)

Examples: chargers, cables, selfie sticks, tripods, wireless chargers, headphones, Bluetooth devices, etc.

• Within 7 Days of Purchase: If a product is found faulty and returned in its original packaging and condition, you may choose one of the following:
• A full refund.
• A replacement product valued at up to 1.5 times the purchase price.
• A credit note valued at 1.5 times the purchase price.
• After 7 Days: If a fault is identified, you may choose either:
• A replacement product.
• A credit notes equivalent to the purchase price.

Mobile Phones (New, Refurbished, or Second-hand)

• If a phone is faulty, it will be repaired or replaced under warranty.
• Refunds are only provided if we cannot fix the problem or provide a replacement within a reasonable time (2–4 weeks).

Service, Labour, and Booking Fees

• Service, labour, and booking fees (ranging from $59 to $259) are non-refundable in the following cases:
• Change of mind.
• Incorrect service selection.
• Devices with pre-existing issues or water damage.
• Fees are only refundable if we are unable to resolve the issue within a reasonable time (2–4 weeks) and the fault lies with us.

Refunds and Returns

• Refund requests must be submitted via email to resolve@starphones.com.au.

Shipping Charges

• Shipping fees for returns will apply but will be reimbursed as a credit on customer account only if the product is being returned due to a fault.

By shopping with Star Phones, you agree to the terms outlined in this policy. For any questions or further assistance, please contact our support team.