What if there are more repairs required to get my phone back in working condition?
You will be notified first if your device has any secondary problems and the repair estimate will be re-adjusted if you choose to complete the entire repair. We will not proceed further until we get your permission and approval on additional repairs.
What does my repair estimate include?
The repair price estimate includes both replacement parts and labour.
When should a phone’s battery be replaced?
The typical cell phone battery begins to deteriorate after 400 charging cycles. The average user will reach this point after 1-2 years of regular usage. Drop by one of our stores to get your phone battery replaced!
What types of mobile phone accessories do you offer?
At Star Phones, we provide a wide variety of accessories, including stylish phone cases, durable screen protectors, reliable chargers, trendy headphones, and much more.
What types of mobile devices do you repair?
We offer repair services for a wide range of mobile devices, including smartphones and tablets from all major manufacturers, such as Apple, Samsung, LG, Motorola, HTC, Sony, and more. We can repair various issues such as broken screens, faulty batteries, damaged charging ports, water damage, and software issues. Our skilled technicians have experience working with different models, and generations of mobile devices, ensuring that we can repair almost any problem that you might encounter with your device
What types of phones or tablets do you repair?
We repair all smartphones and tablet available in the market including Apple, Samsung, Google and Oppo smartphones
Will I lose my data?
You shouldn’t lose any data during our repair, but it’s always better to back up your data if you can.
How long does a phone screen repair take?
Most screen repairs are completed within 1–2 hours, depending on the phone model and availability of parts.
Do you use original or compatible screen parts?
We use high-quality original or OEM-grade compatible parts, based on your preference and budget. Our team will guide you through the best option for your device.
What types oIs there any warranty on screen repairs?f mobile phone accessories do you offer?
Yes, we offer a warranty of up to 6 months on screen repairs covering manufacturing defects (terms apply).
Can I get same-day screen repair service?
Absolutely! For most popular phone models, same-day service is available. We recommend calling ahead to confirm part availability.
Will my data be safe during the repair process?
Yes, your data remains untouched. However, we always recommend backing up your data before any repair as a precaution.
What types of phones do you repair screens for?
We repair screens for all major brands including Apple, Samsung, Xiaomi, OnePlus, Realme, Vivo, Oppo, and more.
How much does screen repair cost?
Screen repair costs vary by model. Contact us or visit the store for a quick estimate based on your phone type.
Can you repair water-damaged screens?
We do handle water-damaged phones, but results may vary depending on the extent of damage. A quick diagnosis will help us guide you better.
Do you offer doorstep pickup and delivery for screen repairs?
Yes! We offer pickup and drop services in select areas. Reach out to us to check availability in your location.
What if my screen is not just cracked but also unresponsive?
No worries! Our technicians will diagnose the issue. In most cases, a full screen replacement resolves both the crack and touch issues.
Do you provide any offers or discounts on screen repairs?
Yes, we regularly run seasonal offers and combo repair discounts. Follow us on social media or ask in-store for current deals.
Where are your locations in Australia?
We have 47+ locations across Australia, making it easy for you to find a Star Phones repair center near you. Visit our website or contact us to find the nearest location!
How do I know if my phone needs a battery replacement?
If your phone is losing charge quickly, shutting off unexpectedly, or not holding a charge like it used to, it could be time for a battery replacement.
How long does it take to replace a phone battery?
The process usually takes between 30 minutes to an hour, depending on your phone model and part availability.
Do you use original batteries for replacements?
Yes, we use high-quality, original or top-grade compatible batteries to ensure the best performance and longevity for your phone.
How much does a phone battery replacement cost?
The cost can vary based on the phone model. Get in touch with us for an exact quote for your device.
Is there a warranty on the battery replacement?
Absolutely! We offer a 6-month warranty on all our battery replacements, covering any potential manufacturing defects.
Can all phone models get their batteries replaced?
We can replace batteries for most popular phone brands including Apple, Samsung, Xiaomi, OnePlus, and others. If you’re not sure, just give us a call, and we’ll check.
Will a new battery make my phone faster?
A new battery will improve how long your phone lasts on a charge, but it won't make your phone run faster. However, a longer battery life means better overall performance for you!
How can I make my new battery last longer?
To get the most out of your new battery, avoid draining it completely all the time, and don’t overcharge it. After your battery replacement, we’ll give you tips to help extend its lifespan.
Can I get my phone battery replaced the same day?
Yes! We offer same-day service for many phone models, so you don’t have to wait long.
Do you offer pickup and delivery for battery replacements?
We do! For your convenience, we offer pickup and delivery services in select areas. Reach out to us for more details.
Are there any discounts on battery replacements?
We often run special promotions and offer discounts on battery replacements. Check out our social media or ask in-store for the latest deals.
What types of iPad repair services do you offer?
We offer a complete range of iPad repair services, including screen replacement, battery replacement, charging port repair, water damage recovery, and more.
How long does an iPad repair usually take?
Most common iPad repairs—like screen or battery replacement—can be completed within 1 to 3 hours, depending on the model and issue.
Do you use original parts for iPad repairs?
Yes, we use high-quality original or OEM parts to ensure your iPad works as good as new after the repair.
How much does iPad repair service cost?
The cost of our iPad repair service depends on the model and the type of repair needed. Contact us for a quick, no-obligation quote.
Is there a warranty on your iPad repair service?
Absolutely! We provide a warranty of up to 6 months on most iPad repairs, covering both parts and labor.
Do you repair all iPad models?
Yes, we service all major iPad models, including iPad Air, iPad Pro, iPad Mini, and standard iPads—across multiple generations.
What if my iPad has multiple issues?
No problem. Our technicians will run a full diagnostic and provide a clear repair estimate for all the issues during your iPad repair service.
Will I lose my data during the iPad repair?
In most cases, your data remains safe. However, we always recommend backing up your device before any iPad repair as a precaution.
Can I walk in for an iPad repair or do I need an appointment?
Walk-ins are welcome! But we recommend booking an appointment to get faster service, especially for popular iPad repair services.
Do you offer pickup and delivery for iPad repairs?
Yes, we offer pickup and drop-off services in select areas to make your iPad repair experience hassle-free.
Where can I find a Star Phones store for iPad repair?
Star Phones has 47+ locations across Australia, making it easy to find a store near you for quick and professional iPad repair service. Visit our Find a Store page to locate your nearest branch.
What is back glass repair and when do I need it?
Back glass repair is the process of replacing the shattered or damaged glass panel on the back of your smartphone. If your phone's rear glass is cracked, chipped, or broken, it’s best to get it repaired to avoid further damage or injury.
Which phone models do you offer back glass repair for?
We provide back glass repair services for most major brands including iPhone, iPad, Samsung, Google Pixel, Huawei, and more. If you're unsure about your model, just contact us for confirmation.
How long does a back glass repair take?
Most back glass repairs are completed within 1 to 2 hours, depending on the device and the extent of the damage.
Will the back of my phone look new after repair?
Yes! We use high-quality replacement glass and expert tools to ensure your phone looks and feels as good as new after the repair.
Is the back glass repair permanent?
Absolutely. Once replaced, the new back glass is securely fitted, just like the original. However, using a protective case can help prevent future damage.
Does back glass repair affect wireless charging?
Not at all. We use materials that are fully compatible with wireless charging, so your phone will work just like before.
What does your phone camera repair service include?
Our camera repair and replacement service covers both front and rear cameras. Whether your camera is blurry, not focusing, or completely non-functional, we’ll fix or replace it.
Which phone brands do you support for camera repair?
We repair cameras on all major smartphones, including iPhone, Samsung, Google Pixel, Huawei, and more.
How much does camera repair cost?
Pricing varies by phone model and the type of issue. Contact us or visit your nearest Star Phones store for a free quote.
