Star Phones Repairs Terms and Conditions
Warranty Claims for Repairs
- Repairs are warranted only for the parts and labour listed on the receipt.
- The warranty is void under the following conditions:
- Physical damage to the item (accidental or otherwise).
- Liquid damage (before or after repair).
- Repairs or attempted repairs by third parties, including the customer.
Service, Labour, and Booking Fees
- Service, labour, and booking fees (ranging from $59 to $259) are non-refundable in the following cases:
- Change of mind.
- Incorrect service selection.
- Devices with pre-existing issues or water damage.
- Fees are only refundable if we are unable to resolve the issue within a reasonable time (2–4 weeks) and the fault lies with us.
Repair Quote Disclaimer
- Online repair quotes are estimates only and apply exclusively to online inquiries. Final pricing may vary upon in-store assessment.
Marketing and Communications
- By checking the agreement box, you consent to the registration of your email for receiving marketing and communication updates from Star Phones.