Privacy Policy

1. What we collect

• Contact details: your name, email address and phone number.
• Order details: delivery and billing address, the products you buy, your order history, and your account details if you create an account.
• Repair details: your device’s make and model, the fault, your warranty choice and notes about the repair.
• Support and enquiry details: your message, the store you choose, and any proof of purchase or photos you upload.
• Job applications: your details, the role you apply for and your CV.
• Payment information: payments are processed by our payment providers, such as Stripe, PayPal and Afterpay. We do not store your full card details.
• Website use: the pages you visit, your device and browser type, and similar information collected through cookies and analytics tools.

2. How we collect it

We collect personal information:

• directly from you, when you place an order, book a repair, fill in a form, visit a store or contact us
• from payment and delivery providers involved in your order
• automatically, through cookies and analytics tools when you use our website.

3. Why we use it

We use your personal information to:

• process and deliver your orders, and handle returns and warranty claims
• book, carry out and follow up your repairs
• answer your enquiries and support requests
• consider job applications
• improve our website, products and services
• send you marketing, but only if you have agreed to it. You can unsubscribe at any time.
• meet our legal obligations.

4. Your device during a repair

Phones and other devices can hold personal information. We access your device only as needed to diagnose, repair and test it. Please back up your device and remove anything sensitive before handing it to us. If we need your passcode to test the device, we use it only for that repair.

5. Who we share it with

We share personal information only as needed, with:

• payment providers, to process your payment
• delivery companies, to send your order
• IT, hosting, email and software providers that help us run our website and business
• analytics and advertising providers such as Google and Meta (see section 7)
• our stores, when your request relates to a store
• government bodies or regulators, where the law requires it.

We do not sell your personal information.

6. Information stored overseas

Some of our service providers store information outside Australia, including in the United States. We take reasonable steps to make sure they protect it.

7. Cookies and analytics

Our website uses cookies, Google Analytics and the Meta Pixel to understand how people use the site and to show relevant ads. You can block or delete cookies in your browser settings, although some parts of the website may not work properly without them.

8. Security and how long we keep it

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as the law requires, and then securely delete or de-identify it.

9. Seeing or correcting your information

You can ask to see or correct the personal information we hold about you through our Customer Support page. We will respond within a reasonable time.

10. Complaints

If you have a privacy complaint, send us the details through our Customer Support page. We aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Contact us

For any privacy question, contact us through our Customer Support page.

12. Changes to this policy

We may update this policy from time to time. The latest version is always on this page.