How To Factory Reset iPhone
Back up the iPhone, sign out where required, then use Settings > General > Transfer or Reset iPhone > Erase All Content and Settings. A factory reset permanently removes local data.
Read this guideKnowledge Centre topic
iPhone Repair answers and guides
Find straightforward answers about iphone repair, including safe first checks, repair choices and when to visit a technician. Every guide is written for Australian phone owners, without unnecessary technical jargon.
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iPhone vs Android
There is no universal winner. Compare the devices by budget, camera, battery, software support, ecosystem and repairability, then choose the trade-offs that suit you.
Read this guideiPhone vs Google Pixel
There is no universal winner. Compare the devices by budget, camera, battery, software support, ecosystem and repairability, then choose the trade-offs that suit you.
Read this guideiPhone Overheating Guide
Stop charging, remove the case and move the phone out of direct sun. Let it cool naturally; persistent overheating during light use can point to a battery, software or hardware fault.
Read this guideiPhone Stuck On Apple Logo
Force restart the iPhone first. If it remains on the Apple logo, use recovery mode with a computer or seek professional help before choosing an option that may erase data.
Read this guideiPhone Face ID Not Working
Clean the front sensors, remove anything obstructing them and restart the iPhone. If Face ID cannot be set up or stopped after impact or moisture, the sensor system needs specialist assessment.
Read this guideiPhone Camera Not Working
Restart the phone, test another camera app and remove any case blocking the lens. Blurred, shaking or black images that persist may indicate camera module damage.
Read this guideFrequently asked questions
Where can I get help with iphone repair?
Star Phones stores provide practical advice, device assessment and repair support for iphone repair across Australia.
Can I get a quote before a repair?
Yes. The phone model, fault and required part affect price, so a store can provide the most useful quote after confirming those details.
How long do phone repairs take?
Many common repairs are completed the same day, but timing depends on diagnosis, model, damage and part availability.