Repair Warranty Terms and Conditions

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Repair Warranty Terms and Conditions

Repair Terms and Conditions

Prior to proceeding with our service, we urge you to carefully peruse the subsequent repair terms and conditions.

Warranty Terms:

Devices sent to Star Phones for repair will be covered by a 6-month warranty starting from the date when the service is completed.

Warranty Approval Procedure:

Warranty claims are contingent upon approval by our technicians. If you find the resolution unsatisfactory, please get in touch with us at admin@starphones.com.au or use our accessible online contact form.

Warranty Exceptions:

The warranty will be rendered null and void, failing to cover defects, if any of the following circumstances are evidenced:

  • Physical and water damage, be it accidental, deliberate, or a result of general wear and tear.
  • Post Apple device repairs, if the device exhibits notifications like “Unknown Part” or “Display/battery could not be verified.”
  • Third-party servicing of the device not associated with Star Phones.
  • Problems unrelated to the initial service intent and not diagnosed by Star Phones, encompassing software glitches, hardware issues, motherboard malfunctions, and liquid damage.
  • Loss of data incurred due to the repair. Customers are advised to back up their data before undergoing repair.
  • Repairs performed with parts procured from sources other than Star Phones.
Service, labour and booking fees
 
Service, labour and booking fees may be applicable in case of incorrect choice/change of mind to all devices we fix and depends on what device it is and cost of the total repair. Absolutely minimum service labour and booking fee is $59 and can range up to $259 depending on the device. The cost of the part fixed, repaired, or replaced is different to service, booking and labour fee.


Waterproofing Disclaimer:

It’s important to note that tampering with a device’s internal components may compromise its original waterproofing capabilities. Star Phones does not extend a warranty for waterproofing and shall not be held accountable for liquid damage resulting from a broken seal.

Uncollected Devices:

If a device remains uncollected for a period of 60 days after service completion, it will be disposed of or recycled in compliance with uncollected goods legislation.

Refund Procedure:

If a refund is approved, any components installed by Star Phones remain the property of Star Phones and must be returned to initiate the refund process.