Delivery and Shipping Information

Our Sydney warehouse is the source of all dispatched orders. Any order submitted before 1 PM AEST during a business day will be shipped on the same day. Orders placed on weekends or public holidays will be handled on the following business day.

Shipping Charges and Duration

During checkout, the system will calculate shipping fees based on mode of shipping. Orders exceeding $100 will be shipped free of charge. For orders totalling less than $100, below shipping fee apply.

Express Shipping – 1-2 business days (Flat shipping fee of $20)

Standard Shipping – 4-5 business days (Flat shipping fee of $10)

Delivery to P.O. Boxes

Unfortunately, we are unable to deliver to P.O. boxes.

Product Returns and Exchanges

Should you wish to initiate a return, exchange, or refund, consult our returns policy page to ascertain your eligibility. You can get in touch via email at admin@starphones.com.au, providing your order number and including a photo of the item’s condition. Each case is managed individually, and we’re committed to finding a suitable resolution.

Queries?

Should you require additional information, don’t hesitate to contact us at admin@starphones.com.au. Our team is available to help.